email from KP:
A message from Craig Larsen, the owner of Kidney Puncher LLC:
On Saturday, 5/5/18, we received an email from a wholesale customer stating that he had custom labeled spools of our wire that were mislabeled as Kanthal A-1.
On Monday 5/7/18 we performed a magnetic test on every wire spool in our warehouse and in our retail stores. The purpose of this test was to verify the accuracy of our labels in regards to wire “formula”. I.e. we wanted to make sure that if a spool was labeled as Kanthal A-1, that it attracted a magnet. If it was labeled as Nichrome 80, that it did not attract a magnet.
Out of the over 40k spools we had on hand, 99.92% of them passed the magnetic test.
The small # that did not pass were discarded as scrap.
We have re-examined our cGMP process for wire product production, which includes labeling. We identified the gap that allowed this rare failure and put measures in place to fix it.
After further email conversation with the wholesale customer in question, it was determined that he had 11 mislabeled spools out of 768 spools in his order history.
In case there are more mislabeled spools out there, we are sending this email to our retail ecommerce site customers to encourage you to magnet test any of our wire spools you may have. We believe the number of mislabeled spools to be very small. If you find one of your spools fails the magnet test, please contact support@KidneyPuncher.com to arrange for a replacement.
Since 2014, we have sold over 375,000 KP wire products, consisting of spools, 3-ft wire cards and pre-made coils.
On 5/7 and 5/8/18, our team reviewed all of our customer service records: email, Zendesk (ticket based support system) and Slack.
Based on our research we have a 99.98% customer satisfaction rate.
Our company remains committed to providing the highest quality wire products for the vaping community.
Owner, Kidney Puncher LLC